Senior Access Government Information (SAGI) is an initiative under the New Horizon Senior Program funding, designed to help seniors to overcome various barriers such as technology and language in order to have equal access to information provided by the Canadian government.
Project Summary- In 2016 Chinese became the most common language spoken at home after English in Waterloo Region (WR), rising from the ninth in 2011. This indicates the rapid growth of Chinese newcomers in WR.
- Due to language barrier, many Chinese in WR have trouble accessing important information provided by the local government online.
- This project aims to improve access to important government information and services through language support and coaching in a friendly social environment. We target the local Chinese community with a focus on staying-at-home seniors, women, and newcomers.
project objectives: - To improve project target’s access to government information and services of healthcare, and emergency preparation & response in WR through language support and coaching ina friendly social group environment.
- To improve project subjects’ skills, interest, and participation in the online project and routine activities for the continuation of social participation and supporting inclusion.
- Every Chinese in our community are welcome to participate. However, our primary targets are seniors, especially those staying-at-home women with language barriers and newcomers. We hope that by meeting our first project objective it will benefit over 300 Chinese speaking residents in WR. And the second target will benefit over 150 seniors.
- A translation infrastructure composed of volunteer translators, working process, computer translation application, and the message distribution channels. In 2020/21, this service will focus on helping the subjects to access the following official information in Chinese:
- All emergency messages, if any, issued by Alert Waterloo Region (real-time)
- Selective health care information of importance such as those regarding COVID response, announcement, immunization services
- Any topics deemed emergent by WCCA’s Emergency Response Committee
- Increased awareness of Alert Waterloo Region and COVID Alert App in the Chinese community.We are targeting to reach a capacity of 80% in registering the Alert Waterloo Region among the subjects.
- Organize educational events to provide subjects the following:
- Emergency information through Alert system
- What is Alert Waterloo Region and how to register to receive messages (bilingual if applicable)
- How to prepare to respond to an emergency for self and family
- Important health information from Region of Waterloo Public Health and Emergency Services’ website (Services)o
- Info on COVID-19 and how to respond accordingly
- Clinic services and programs publicly available by the Services
- Contacting the Services for information
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